Customer Loyality in Third Party Logistics Relationships Findings from Studies in Germany And The USA

Cahill, David L.

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PRICE
FOR FREE
AUTHOR
Cahill, David L.
DATE
2006
ISBN
9783790819038
LANGUAGE
ENGLISH
FILE FORMAT
8,24 MB
FORMAT
FB2 EPUB PDF

BOOK DESCRIPTION

Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize higher profit margins, and avoid new customer acquisition costs. In order to effectively manage customer loyalty, 3PLs need to be aware of the factors that influence loyalty. In addition, they have to understand the effects of different relationship conditions and cultural background on loyalty formation. These issues are addressed in the present book. First, a model of customer loyalty and its determinants is developed, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. Effects of different relational factors on the customer loyalty model are identified and cultural differences between Germany and the USA are revealed.Cahill, David L. is the author of 'Customer Loyality in Third Party Logistics Relationships Findings from Studies in Germany And The USA', published 2006 under ISBN 9783790819038 and ISBN 3790819034.

...e logistics performance dimensions and to explore the impact of 3PL service providers' performance dimensions on the customer loyalty ... PDF Logistics outsourcing performance and loyalty behavior ... . Data has ... McDonald Customer Satisfaction Chapter 1: Introduction to Customer Satisfaction . Customer satisfaction holds a significant value for every organization. Whatever organization performs, they perform for their customer and if they are not satisfied then an organization may have to face a heavy loss or even have to leave the market and their goodwill may decreases. The present report is about ... Logistics outsourcing performance and loyalty behavior Comparisons between Germany and the United S ... Customer Loyalty in Third Party Logistics Relationships ... ... . The present report is about ... Logistics outsourcing performance and loyalty behavior Comparisons between Germany and the United States Carl Marcus Wallenburg School of Economics and Management, Technische Universita¨t Berlin, Berlin, Germany David L. Cahill FisherCollegeofBusiness,TheOhioStateUniversity,Columbus,Ohio,USAand Picjay.com Europe GMBH & Co. KG, Hamburg, Germany Thomas J. Goldsby Gatton College of Business and ... APA Citation. Cahill, David L. (2007) Customer loyalty in third party logistics relationshipsfindings from studies in Germany and the USA Heidelberg : Physica-Verlag, MLA Citation. These citations may not conform precisely to your selected citation style. Please use this display as a guideline and modify as needed. - The purpose of this paper is to investigate whether there is an impact, from a provider's perspective, of customer‐specific adaptations by third‐party logistics (3PL) providers on the success of 3PL‐relationships., - A document analysis is presented and hypotheses are developed based on research in 3PL, relationship marketing and transaction cost theory. Resources. David L. Cahill, Customer Loyability in Third-Party Logistics Relationships: Findings from Studies in Germany and the USA (Physica-Verlag, 2006): How third-party logistics providers can find success by focusing on customer loyalty.Click here. Evan Hirsh, Matt Egol, and Karla Martin, "The Five Principles of Smart Customization," Booz Allen Hamilton white paper, April 2005. Cahill, D. (2007) Customer loyalty in third party logistics relationships: findings from studies in Germany and the USA, New York: Springer. Chung, J., Huang, Y., Jin, B. and Sternquist, B. (2011 ... Cahill, D. (2007) Customer loyalty in third party logistics relationships: findings from studies in Germany and the USA, New York: Springer. Chung, J., Huang, Y., Jin, B. and Sternquist, B. (2011 ... Dissertation Proposal: Economic Recession and Customer Loyalty to Banks. 1. Introduction and Background . Customer loyalty can be defined as the adherence of customers to a company. Even if businesses make mistakes, loyal customers will not leave. The economy in the United Kingdom has been greatly affected by the recent economic recession and financial crisis. Changes in consumer preferences ... Cahill, D. L. (2007): "Customer Loyalty in Third Party Logistics Relationships. Findings from Studies in Germany and the USA", in: Contributions to Management Science, Place: Physica-Verlag Heidelberg. Google Scholar David L. Cahill is the author of Customer Loyalty in Third Party Logistics Relationships (4.00 avg rating, 2 ratings, 0 reviews, published 2006) To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. The author reviews the effects of different relational factors ... Description : To manage an effective customer loyalty program, third party logistics service providers (3PLs) must understand the determining factors, as well as cultural background on loyalty. This book develops a model of customer loyalty, which is then validated using empirical data from nearly 800 logistics managers in Germany and the USA. The author reviews the effects of different ... Cahill, D.L. Customer Loyalty in Third Party Logistics Relationships: Findings from Studies in Germany and the USA, Physica, Heidelburg, Germany, 2006. Carter, C.R. and L.M. Ellram. "Thirty-Five Years of The Journal of Supply Chain Management: Where Have We Been and Where are We Going?" Journal of Supply Chain Management, (39:2), 2003, pp. 299-318. Cahill, D. L. (2007) Customer Loyalty in Third Party Logistics Relationships - Findings from Studies in Germany and the USA. New York: Physica-Verlag Heidelberg. Triandis, H.C. (1994) Culture and Social Behavior. McGraw-Hill Rockeach, M. (1973) The Nature of Human Values. New York: Free Press Kluckhohn, F.R. & Strodtbeck, F.L. (1961) Variations in Value Orientations. New York: HarperCollins. driver of customer loyalty Carl Marcus Wallenburg Technische Universita¨t Berlin, Berlin, Germany, and Peter Lukassen Kuehne-Center for Logistics Management, WHU - Otto Beisheim School of Management, Vallendar, Germany Abstract Purpose - The purpose of this paper is to provide a differentiated view of relationship-specific proactive improvement of logistics service providers (LSPs) that ......