Customer Tells Deliver World-Class Customer Service by reading Your Customer' Signs and Signals

Seldman, Marty, Futterknecht, C. John, Sorensen, Benjamin S.

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Seldman, Marty, Futterknecht, C. John, Sorensen, Benjamin S.
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Combining the wisdom of cognitive psychologists, customer service experts, and poker professionals, 'Customer Tells' reveals how to quickly and accurately read customers. The text tells how communication style, body language, dress, reactions, facial expressions, and word choices reveal a customer's personality.Seldman, Marty is the author of 'Customer Tells Deliver World-Class Customer Service by reading Your Customer' Signs and Signals', published 2007 under ISBN 9781419596094 and ISBN 1419596098.

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