Successful Service Operations Management

Metters, Richard

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PRICE
FOR FREE
AUTHOR
Metters, Richard
DATE
2006
ISBN
9780324321784
LANGUAGE
ENGLISH
FILE FORMAT
4,19 MB
FORMAT
FB2 EPUB PDF

BOOK DESCRIPTION

This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers tools for everyday operation.Metters, Richard is the author of 'Successful Service Operations Management ', published 2006 under ISBN 9780324321784 and ISBN 0324321783.

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